Return & Refund Policy

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 15 days of the delivery date.
• The item must be returned in its original condition and must be unworn, unaltered, and undamaged.
• The original packaging and any applicable certificates must be included with the return.
• Both defective and non-defective eligible items may be returned.
• Custom-made or personalized jewelry is non-returnable unless the item is defective or damaged upon delivery.
• Items that do not meet these conditions may be refused or may be eligible only for a partial refund, depending on their condition.

2. How to Return an Item

Return Shipping

Unless the return is due to an error on our part or a defective or damaged item, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service, as ODINPARIS is not responsible for returns that are lost or damaged while being shipped to us.

U.S. Return Address

ODINPARIS uses a U.S. return facility for eligible returns.

The complete return address will be provided by our customer service team after your return request has been approved.

Please do not ship a return without receiving the confirmed return address from us first.

3. Exchanges

ODINPARIS accepts exchanges for eligible items subject to the following conditions:

• Exchange requests must be submitted within 15 days of delivery.
• The item must be unworn, unaltered, and undamaged.
• Original packaging and applicable certificates must be included.
• Exchanges are subject to product availability.
• Exchanges may be made for an item of equal or different value.

If the replacement item has a higher price, the difference may be payable before the exchange is completed. If the replacement item has a lower price, any applicable difference will be handled by our customer service team.

To request an exchange, contact contact@odinparis.com before sending your original item back.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

For approved returns:

• No restocking fee will be charged.
• Refunds will be issued to the original payment method used for the purchase.
• Refunds will generally be processed within 10 business days after the returned item is received and approved.
• You will receive an email confirmation once your refund has been processed.
• Your bank or payment provider may require additional time to post the refund to your account.

Original Shipping Charges

Original shipping charges are non-refundable, unless the return is due to an error made by ODINPARIS or another circumstance where we are responsible for the issue.

5. Defective or Damaged Items

We take care to inspect our jewelry before it is shipped. If your order arrives damaged or defective, please contact us as soon as possible at contact@odinparis.com .

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damage or defect
• Any additional information requested by our customer service team

After reviewing the issue, ODINPARIS may arrange a full refund or replacement at no additional cost to you, where applicable.

Please do not return a damaged or defective item before contacting our customer service team and receiving return instructions.

6. Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon delivery:

• Custom-made jewelry
• Personalized jewelry
• Items that have been worn
• Items that have been altered, resized, repaired, or modified after delivery
• Items that are damaged after delivery due to customer use or handling
• Items returned without required original packaging or certificates

If an item is returned in a condition that differs from its original condition, ODINPARIS may determine that the item is not eligible for a full refund. In certain circumstances, a partial refund may be offered based on the condition of the returned item.

7. Custom & Personalized Jewelry

Because custom and personalized jewelry is created specifically according to a customer's specifications, these items are final sale and cannot be returned or exchanged, except where the item is defective or damaged upon delivery.

Before production begins, customers are responsible for reviewing and confirming applicable design details, measurements, personalization, metal selection, stone selection, and other specifications.

If you have any questions about a custom order, please contact our team before placing your order.

8. Refund or Return Denial

ODINPARIS reserves the right to deny a return or refund if an item does not meet the eligibility requirements outlined in this policy.

If an item is returned outside the applicable return period or is received in a condition that does not meet our requirements, our customer service team will contact you regarding the available options.

9. Contact Us

If you have questions about returns, exchanges, or refunds, please contact our customer service team:

We are happy to assist you with your return, exchange, or refund request.