Frequently Asked Questions

  • What Types of Jewelry Does ODINPARIS Offer?

    We offer a wide range of fine and hip-hop jewelry, including rings, wedding bands, earrings, pendants, necklaces, bracelets, Cuban chains, custom pendants, grillz, and iced-out watches.

  • Can I Order Custom Jewelry?

    Yes. We specialize in custom jewelry made to your exact specifications. Whether you have a sketch, logo, photo, or idea, our team can turn your vision into a one-of-a-kind piece.

  • What Materials Do You Use?

    We craft our jewelry using 925 sterling silver, 10K, 14K, 18K solid gold and platinum, along with premium moissanite, lab-grown diamonds.

  • Do You Ship Internationally?

    Yes. We offer secure worldwide shipping and deliver to customers across the USA, UK, Canada, Australia, Europe, and many other countries.

  • How Should I Care for My Jewelry?

    Clean your jewelry regularly with a soft cloth, avoid harsh chemicals, and store each piece separately to maintain its brilliance.

  • How Can I Contact ODINPARIS?

    You can reach our team through our Contact page, email, WhatsApp, or social media. We're happy to assist with product inquiries, custom orders, and after-sales support.

Shipping policy

  • How Long Will It Take to Receive My Order?

    Ready-to-ship pieces are dispatched the same day or the next business day. Custom and personalized orders typically require 1–2 weeks for production before shipping. Once your order is dispatched, delivery takes 5–7 business days, depending on the shipping method selected.

  • Do You Offer Free Shipping?

    Yes, We offer FREE Standard Shipping, with an estimated delivery time of 10–12 business days. For faster delivery, Express Shipping is available for $10, with an estimated delivery time of 5–7 business days.

  • Can I Track My Order?

    Absolutely. Once your order has been shipped, you'll receive a confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active.

  • Is My Order Insured During Shipping?

    Yes. Every ODINPARIS order is fully insured while in transit. If your package arrives damaged or is marked as delivered but cannot be located, please contact us as soon as possible so we can assist with the carrier investigation.

  • Can I Change My Shipping Address After Placing an Order?

    Please verify your shipping address before completing your purchase. Once an order has been dispatched, we are unable to change the delivery address. If a package is returned due to an incorrect address provided at checkout, additional shipping charges may apply.

Returns & exchanges

  • What Is Your Return Policy?

    We accept returns on eligible ready-to-ship items within our return window. Custom designs, personalized jewelry, sale items, and gift cards are final sale and cannot be returned.

  • Can I Return a Custom or Personalized Piece?

    No. All custom-made, engraved, and personalized jewelry is made specifically for you and is therefore final sale.

  • How Long Does It Take to Receive My Refund?

    Once we receive your return, our team will inspect the item within 7 business days. If approved, your refund will be issued to your original payment method. Original express shipping charges are non-refundable.

  • How Do I Start a Return?

    To request a return, email contact@odinparis.com with your order number and the reason for your return. Our team will guide you through the next steps. If you paid with Klarna, please mention this in your email.

  • Are There Any Conditions for Returns?

    Yes. Returned items must match our original records and show no signs of tampering, damage, or unauthorized modifications. Returns sent without prior return authorization will not be accepted.